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STOP IGNORING PROCESS ISSUES

Did you know that about 72% of all organizational problems are due to broken business processes?

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Small business process issues can gradually build up to big ones, and process improvement is always deemed as a "project" that's easily deprioritized.

THE HURDLES TO OVERCOME

Hurdle #1

There are only problems in a process, if there is a bad OUTCOME

  • Process = "HOW"

  • Outcome = "SO WHAT"

  • Not all problems need to be addressed immediately

  • Build a framework to measure outcomes, KPIs and actual production.

Hurdle #2

Identifying problems needs to be systemic and continuous. You have to have 2 things:

  1. People - great owners who care and understand business goals and outcomes

  2. System - a reliable system to collect and understand incidents

  • Many problems go unseen to leadership and management. That's why promoting a culture of ownership and problem identification is incredibly important

  • That, and having a great system to do something with the problems collected is imperative.

Hurdle #3

The biggest mistake people make is treating the symptom, not the actual problem.

  • Include your team in the discovery process

  • Run a test scenario through the process before jumping into any conclusions. 

  • It's easy to assume. Leaders at the top lack the ability to see all of the details and work out the kinks. 

  • Collaborate with those who are 'boots on the ground' you'll be surprised of the patterns they see daily. (Just take a lesson from Undercover Boss)

LET US HELP YOU GROW

We'll teach you how to fish.

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Our approach is to instill the ownership and problem-solving culture within your organization. 

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We'll not only help you build out better systems for the future, but also teach you and your future leaders how to do this in the future. 

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